Sales terms and conditions

Last update: 4/22/2022

1. This sale is a cash sale and is payable in money or by e–transfer. If, upon
   delivery, any balance should remain due then this balance shall be paid
   in money or by e–transfer. Should these terms of payment not be fully
   respected, the purchaser acknowledges that the seller shall not be
   required to deliver the merchandise.
2. A down payment of the delivery fee must be made by the customer with
   respect to any purchase or order. The seller will provide free storage for
   a period of 2 months for goods which have been purchased. If a longer
   period is required, the amount of contract must be paid in full. The
   total storage time must not exceed 5 months.
3. The seller shall not be liable for any delay in the delivery of merchandise
   ordered. The purchaser acknowledges hereby that the manufacturer only
   shall be held liable if there is a delay in the delivery of the merchandise
   ordered and which is in excess of any normally foreseeable delay.
4. To guarantee the lowest prices, the delivery service offered at thetime
   of purchase is a one–time delivery. The delivery will be billedfor any
   additional travel regardless of the reason, cause or responsibility.
5. If the product to be purchased cannotbe delivered due to lack of space,
   the seller will not be responsible for this and no refund will be given.
6. The customer accepts that any promotion offered at the time of purchase
   shall be applied to the transaction. No promotion may be added to
   another promotion.
7. n the case of the sale of merchandise to be assembled or installed, the
   purchaser acknowledges that the sale’s price does not include any such
   assembly or installation.
8. The purchaser acknowledges that he is responsible for taking the
   measurement and the precise dimensions of the merchandise that
   he intends to purchase and no measurement error shall be attributable
   to the seller. The purchaser acknowledges that the items ordered by
   him conform to the description in this order.
9. The buyer has 48 hours to report any problems with the goods to at
   delivery and provide photos and a brief description. All sales are final.
   No refunds will be given, in accordance with the company’s refund
   policy. After 48 hours, themanufacturer’s warranty applies.
10. The buyer must notify the seller 48 hours before the agreed delivery date
    if he cannot be present, unable to pay or any other reason, which
    prevents delivery or payment o f the goods.
11. No cancellation, no exchange or return of the merchandise shall be
    permitted. The seller shall have the right to claim from the purchaser
    an amount equivalent to the loss suffered.
12. The merchandise described is subject to the manufacturer’s warranty
    (1 year on manufacturing defect). The manufacturer reserves the right
    to replace or repair any damaged merchandise, whichever is more
    advantageous. We offer a limited warranty of one year on the parts we
    sell. Please take note of the points below:
    * It is natural for the chimney, door and dome of the oven to
    discolour due to the high temperature generated by the fire. This
    does not affect the quality of the product. Ceramic tiles breakage
    is normal in all traditional wood–fired ovens and this not mean a
    manufacturing defect.
13. We reserve the right to request clear photos of the damage. We reserve
    the right to refuse a warranty claim when we believe that the damage
    clearly resulted from an accident, misuse or handling or normal use of
    the item.